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Employee Assistance Program EAP/Professional Standards

The EAP is a confidential support service provided by Flight Attendants for Flight Attendants, their families, and partners. EAP peer representatives are trained to provide three distinct, but interrelated, services which include:

Assessment, Support, and Referral Services:

EAP reps assist members in identifying and developing an action plan to address personal and work-related concerns. EAP provides support to a trouble Flight Attendant during the problem resolution process. When professional services or resources are required, the EAP identifies appropriate referral(s) and facilitates the Flight Attendant’s successful linkage to it. This includes but is not limited to: inpatient and outpatient counseling for mental health, grief counseling, financial counseling, and AFA Flight Attendant Drug and Alcohol Program (FADAP) for substance abuse.

Professional Standards:

EAP offers a range of conflict resolution strategies, skills, and support to help Flight Attendants resolve disputes among themselves without the need for management intervention. Professional Standards covers conflicts between Flight Attendants as well as working with Airline Pilot Association (ALPA) when conflicts occur between Flight Attendants and pilots.

Critical Incident Response:

EAP offers and/or coordinates a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job. This includes contacting Flight Attendants after a known incident on any flight, just to make sure the Flight Attendants are alright.

To contact our EAP Representatives, please email:



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